Privacy Policy

Last Updated: July 2025

At Sewer Squad Plumbing, your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By visiting www.sewersquad.ca or submitting your information to us, you're agreeing to the terms below.

1. What We Collect

We may collect the following types of information:

Personal info you share with us (like your name, phone number, email, or address) when you:

  • You fill out a form
  • Book a service
  • Leave a review or send us a message

Non-personal info like:

  • Your IP address
  • Browser type and device
  • Pages you visit on our site
  • What site or ad brought you here

2. How We Use Your Info

We use your information to:

  • Book and manage plumbing services
  • Follow up on questions or quotes
  • Send appointment reminders or service updates
  • Share promotions, offers, or updates (only if you’ve opted in)
  • Improve our website and advertising

We do not sell or rent your information to anyone. Ever.

3. Cookies & Tracking

We use cookies and similar tools to:

  • Remember your preferences
  • Track how people use the site (e.g. Google Analytics)
  • Show ads across the web (e.g. Google Ads or Meta Pixel)

You can disable cookies in your browser anytime, but some parts of the site may not work properly without them.

4. How We Protect Your Info

We take your data seriously:

  • Our site uses secure HTTPS encryption
  • Access is limited to staff who need it
  • Sensitive info is encrypted when stored or transmitted

5. When We Share Information

We only share your info with trusted partners who help us operate (like booking tools or marketing platforms) — never for their own marketing.

We may also share info if required by law or to protect our business and users.

6. Your Rights Under PIPEDA

You have the right to:

  • Ask what personal info we hold about you
  • Request corrections to your information
  • Withdraw your consent at any time
  • Ask us to stop using your info for marketing

Just reach out if you'd like to make a request (see contact info below).

7. Links to Other Sites

Our website may include links to other sites. We’re not responsible for their privacy practices, so check their policies before sharing personal info.

8. Questions or Concerns?

Sewer Squad Plumbing
520 Westney Road South, Unit 3
Ajax, ON L1S 7H4
Phone: 647-699-2212
Email: info@sewersquad.ca